Information for parents and staff regarding Coronavirus
Guidance on what schools will need to do during the coronavirus (COVID-19) outbreak
We have published new guidance for schools about temporarily closing and the principles we’d like all schools to follow:
Guidance on vulnerable children and young people
New guidance has been published answering some of your frequently asked questions about the provisions being made for vulnerable children and young people. This covers children and young people:
You can access the guidance at:
Guidance on isolation for residential educational settings
We have also published guidance about isolation for residential educational settings:
The guidance supports the management of children and young people in residential educational settings, including boarding schools, residential special schools and specialist colleges and children’s homes.
The most important thing individuals can do to protect themselves is to wash their hands more often, for at least 20 seconds, with soap and water. Public Health England recommends that in addition to handwashing before eating, and after coughing and sneezing, everyone should also wash hands after using toilets and travelling on public transport.
The latest guidance and video on hand washing can be found here:
Department for Education coronavirus helpline
The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:
Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday), 10am to 4pm (Saturday to Sunday)
Please note, we are currently experiencing high volumes of calls. We appreciate your patience at this time and apologise for any wait that you may experience. To ensure that we answer your calls as quickly as possible, we have now extended our opening hours to cover weekends and are increasing the number of call handlers available to answer your calls.
If you work in a school, please have your unique reference number (URN or UKPRN) available when calling the hotline.